What payment methods do you accept?
We accept all major credit/debit cards, cheques with supporting bankers cards and of course good old fashioned cash.

What happens if the recipient is not at home/the delivery address?
We will attempt delivery and leave a calling card and try to reach the recipient later by phone. If we are unable to deliver the flowers and unable to reach the recipient, you willl be informed either via phone or Email that no delivery could be made. 

How can I add balloons or teddies or chocolates to my flowers?
Simply call into the shop or fax/phone with details.

How can I cancel an order?
Should you need to cancel your order, please telephone Almond Blossom at least 24 hours before the intended delivery date When calling, please ensure you have the following information to hand:

The Sender
Name
Address
Telephone number
Order number
Name, address & telephone number of the credit card holder
Date you placed the order if possible

The Recipient
Name
Address
Telephone number
Delivery date
Nature of the amendment

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How can I change an order?
If you are needing to amend aspects of an order you have recently placed, please telephone Almond Blossom on 0141 580 5055, please ensure you have the following information to hand:

The Sender
Name
Address
Telephone number
Order number
Name, address & telephone number of the credit card holder
Date you placed the order if possible

The Recipient
Name
Address
Telephone number
Delivery date
Nature of the amendment

How can I best care for my flowers?
Flower & Plant Care
Every Almond Blossom order is accompanied by a sachet of cut flower food which, if used according to the instructions on the packet, will help to prolong the life and beauty of your flowers. The following care instructions are designed to help your flowers last and look their best to ensure maximum pleasure from the gift and are also included with every delivery.

Bouquets and Roses
To enable you to enjoy your gift for as long as possible, some of your flowers may still be in bud. Take care when removing the cellophane. This is sometimes used as a reservoir for water to keep your bouquet fresh during delivery. Cut the stems at an angle about 3cms from the end. Place in deep water and stand in a cool, shady place for an hour or more.

Keep your flowers in a cool location away from draughts, direct heat or sunlight. Top up regularly with water and flower food. Further supplies of flower food are available from Almond Blossom. If a rose starts to droop at the head, re-cut the stem, wrap the head in paper to support it upright and plunge 5cms of the stem into boiling water for about 30 seconds. Cut the stem again and place in deep cold water for two hours.

Hand-tied
A 'hand-tied' bouquet is skilfully arranged so you can place the flowers straight into your favourite vase. The bouquet is delivered in cellophane flower wrap with a bubble of water to ensure the flowers are as fresh as possible. Release the water from the bouquet by cutting a hole in the cellophane over a sink. Remove all gift wrapping but do not untie your flowers. Follow care instructions as for bouquets.

Arrangement
The flowers are carefully arranged in floral foam, which is usually contained in a tray or basket. Carefully top up the container with water every day.

Fruit and Candles
Fresh fruit and/or candles are sometimes included in personalised flower arrangements for decorative purposes only. Do not remove or eat the fruit as it may have been secured with wooden or plastic fixings. To avoid the risk of fire you are advised not to light the candles.

Plants
Most plants like light and an even temperature. Avoid draughts, fumes and cold. Foliage plants require little water in winter. Flowering plants generally need more water. Every plant has its own specific requirements and all plants should be fertilised as required. Your florist will give you instructions and be pleased to answer any queries you may have. For example, you will need to water Azaleas and Hydrangeas daily and water St. Paulia and Cyclamen plants from the bottom and not the top.

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When can I get personal assistance?
Almond Blossom prides itself on customer service - please do not hesitate to call at anytime during business hrs or simply call into the shop where we will be on hand to deal with any of your queries.

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What are the delivery conditions for hotel deliveries?
Almond Blossom will accept orders requesting delivery to a hotel. However, when placing your order please ensure you have included the full address of the hotel, telephone number, recipients room number (if known) and name of tour company (if applicable).

Please note that orders will be delivered to the hotel reception, the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order.

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What are the delivery conditions for hospital deliveries?
Almond Blossom will accept orders requesting delivery to hospitals, however please ensure you include the recipients surname, full address of the hospital and ward name or number on the order form.
Because space and vases are at a premium in hospitals, arrangements or Hand-tied bouquets delivered in water are recommended. Unfortunately, hospitals cannot accept planted gifts due to the soil content.
Hospitals do not permit flower deliveries to Intensive Care Units. However some hospitals will place flowers outside the ward for the benefit of visiting families.
When ordering, it’s worth remembering that the combination of red and white flowers can be distressing to some people.
Please note that orders will be delivered to the hospital reception, the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order.

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How can I place an order?
To ensure we have all the necessary information to make a successful delivery we will ask you to supply the following information:

• Your name, company name (if relevant), address, telephone number & e-mail address.
• Whether you would like to receive promotional e-mails from us in the future.
• The name, address & telephone number of the recipient (it is optional for you to supply the e-mail address for the recipient).
• The message you would like to be sent with the product on a message card.
• The date you would like the item to be delivered (if you are ordering a Sympathy item we will also ask you to specify the required time of delivery).
• Payment card information consisting of card type, card number, start date, expiry date & issue number (where appropriate).
  

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What if I have any other questions?
Simply contact Almond Blossom and our staff will be on hand to answer any other related queries you may have.

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